dakin community spay/neuter clinic is hiring

clinic administrator

Do you have a passion for customer service, and want to work where you make a difference in animals’ lives? The Dakin Humane Society's Community Spay/Neuter Clinic is looking for a new team member.

The clinic administrator provides excellent customer service by phone and in person, scheduling appointments, answering clients’ questions, billing, collecting payments, patient admissions and discharge, general housekeeping. Previous experience delivering excellent customer service in a fast paced environment, computer literacy, and a passion for animal welfare are required. Bilingual Spanish/English a plus.

This is a part time position, Tues/Weds/Thurs, 7:45 am-4:00 pm. Pay range is $11.50-12.50/hour.

To apply, send your resume and cover letter to search@dpvhs.org with "Clinic Administrator" in the subject line. Position will close when filled. No phone calls, please.

Dakin Position Description

Title: Clinic Administrator

Reports to: Spay/Neuter Clinic Manager

Hours: Part-time, non-exempt, hourly

Function: Under the supervision of the spay/neuter clinic manager, the clinic assistant is responsible for the overall operations of the clinic's office and service counter, including delivering excellent customer service and maintaining complete records of clinic activities.

Responsibilities:

supervision and client services:

Delivers quality customer service to all clients.
Provides information, answers questions and responds to client grievances.
Oversees operations of the main service counter.
Directs client concerns to the clinic manager.
Provides administrative support to the clinic manager.
Assists with purchasing and payables.
Invoices, collects receipts, compiles end of day, and assists with collections.
Assists with patient intake and discharge.

patient information:

Maintains patient database, including complete records for all patients.
Creates rabies certificates.
Ensures proper paperwork goes home with each patient
Provides in-person and telephone client services.
Maintains a safe and loving environment so that animal caregivers are happy and comfortable with leaving their pets at the clinic.

volunteers and interns:

Provides daily supervision to volunteers and interns in the performance of their respective job responsibilities.
Trains volunteers and interns and provides ongoing feedback and guidance.
Actively supports volunteers and interns and promotes the development of skills related to the advancement of our goals and mission.

Other responsibilities:

Monitors and tracks usage of department supplies following the proper agency purchasing guidelines.
Answers the telephone, maintains files, creates and implements forms, and performs other administrative duties.
Cleans the common administrative and lobby areas of the clinic.
Runs errands.
Attends Dakin events as required.
Assists with the maintenance and upkeep of office facilities and equipment.
Assures the safety of the Dakin workplace and actively monitors safety for staff, clients, and animals. Follows safety guidelines to ensure a safe work environment.
Works with leadership to recommend and implement policy/procedural changes for the adoption centers.
Complies with Dakin personnel policies.
Attends appropriate staff meetings.
Serves on appropriate committees, task forces, and networks.
Represents Dakin in a professional and courteous manner at all times.
Provides quality service to customers, volunteers, donors, and staff recognizing their individual contribution to the success of our organization.
Regularly participates in meetings with staff and volunteers to share ideas and suggestions designed to improve working conditions and the organization.
Performs other duties as assigned by the clinic manager or the director of operations.

Position Requirements

Education:

High school diploma or equivalent required.

Experience:

Minimum of two years' office experience.
Strong computing skills, including experience with MS Office (Excel, Word), mail merge operations, and relational databases.

Skills and Traits:

Must agree with and be committed to the mission, policies, and goals of Dakin Humane Society.
Must be able to perform complicated work and prepare detailed correspondence with a high level of accuracy.
Must be energetic, team oriented and quality improvement minded.
Must be positive, flexible, and able to handle difficult and sensitive situations with diplomacy and discretion.
Must understand and respect confidentiality, be assertive, prioritize, focus, and be customer oriented.
Must be able to see the spay/neuter clinic in its relationship to the agency as a whole and the community at large.
Must have public and employee relation skills as well as excellent communication skills.
Must have demonstrated ability to work in a team environment.
Must have strong analytical ability to make sound decisions.
Must be at least 18 years of age.

Mental, Physical and Communication Demands:

Must be available to work when and where needed by the organization.
Must be willing to work irregular hours. Must be willing to work Saturdays, if the clinic is open on Saturdays.
Requires reliable attendance.
Requires working alone or with minimal supervision. Must be self-motivated.
Requires working under pressure with a public audience.
Requires patience and tact when working with difficult, emotional, or angry people.
Requires computer proficiency in word processing, spreadsheets, email, and database software.
Requires sitting at a desk for periods of up to four hours without break when performing office work.
Requires interacting with people in a pleasant, courteous, and professional manner.
Must have an affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.

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